Definitions and key terms
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:
- Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
- Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to ReliableHook, that is responsible for your information under this Privacy Policy.
- Country: where ReliableHook or the owners/founders of ReliableHook are based, in this case is Brazil.
- Customer: refers to the company, organization or person that signs up to use the ReliableHook Service to manage the relationships with your consumers or service users.
- Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit ReliableHook and use the services.
- IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
- Personnel: refers to those individuals who are employed by ReliableHook or are under contract to perform a service on behalf of one of the parties.
- Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
- Service: refers to the service provided by ReliableHook as described in the relative terms (if available) and on this platform.
- Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
- Website: ReliableHook’s site, which can be accessed via this URL: https://reliablehook.com.
- You: a person or entity that is registered with ReliableHook to use the Services.
Information automatically collected
There is some information like your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our platform. This information may be used to connect your computer to the Internet. Other information collected automatically could be a login, e-mail address, password, computer and connection information such as browser plug-in types and versions and time zone setting, operating systems and platforms, purchase history, (we sometimes aggregate with similar information from other Users), the full Uniform Resource Locator (URL) clickstream to, through and from our Website that may include date and time; cookie number; parts of the site you viewed or searched for; and the phone number you used to call our Customer Services. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects) or similar data on certain parts of our Website for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect session information including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
We automatically collect certain information when you visit, use or navigate the platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our platform, and for our internal analytics and reporting purposes.
Webhook Data and Customer Content
ReliableHook exists to receive webhooks on your behalf, store them, and deliver them to the destinations you configure. To do that we necessarily store the content of those webhooks (“Customer Content”). This section explains exactly what is stored, how it is protected, and for how long.
What we store
- For every inbound request received by one of your sources: the request headers and the request body, exactly as the sending platform transmitted them.
- For every delivery attempt made to one of your destinations: the payload sent, the headers sent, the HTTP status code returned, the response body returned by your destination, and the latency of the attempt.
- The configuration you provide, including source authentication secrets and the delivery headers attached to your destinations (which commonly contain API keys or bearer tokens).
How it is protected
Customer Content is encrypted at rest. Request bodies, request headers, delivery payloads, delivery headers, destination response bodies, source authentication configuration and destination delivery headers are each encrypted before being written to the database, using AES-128 in CBC mode with HMAC-SHA256 authentication. The encryption key is held in the application configuration and is never stored alongside the encrypted data, so a copy of the database on its own does not reveal Customer Content. All data in transit — between the sending platform and ReliableHook, between you and the dashboard, and between ReliableHook and your destinations — travels over TLS.
How long we keep it
Customer Content is retained only for the history window of your plan and is then permanently deleted by an automated purge. The windows are 7 days on the Free plan, 30 days on the Starter plan and 90 days on the Pro plan. Deletion is a hard delete, not an archive: a request and its entire delivery history are removed together, and the data is not recoverable afterwards. In no case do we retain webhook payloads for longer than 90 days.
Our role in relation to this data
Webhook payloads may contain personal data relating to your own customers or users. In respect of that data you are the controller (or, under Brazilian law, the controlador) and ReliableHook acts solely as a processor (operador), handling the data only on your instructions and only to provide the Service. We do not inspect, mine, sell, rent or otherwise use the contents of your webhook payloads for any purpose other than receiving, routing, delivering and displaying them back to you, and we do not use them to train any model. Access by our Personnel is limited to what is strictly necessary to operate the Service or to investigate an incident you have reported to us.
Because you decide what your platforms send to us, you remain responsible for the lawfulness of that content. We recommend that you do not transmit special categories of personal data, full payment card numbers, or any other sensitive information through webhook payloads unless you have a lawful basis to do so and have satisfied yourself that the retention window of your plan is appropriate for it.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of ReliableHook or any of its Corporate Affiliates (as defined herein), or that portion of ReliableHook or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with ReliableHook, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
Governing Law
This Privacy Policy is governed by the laws of Brazil without regard to its conflict of laws provision. Any action or dispute arising between the parties under or in connection with this Privacy Policy shall be submitted to the courts of the Judicial District (comarca) of Uberlândia, State of Minas Gerais, Brazil, without prejudice to any right or forum that mandatory consumer or data protection legislation reserves for you and that cannot be waived by contract — including, where you are a data subject in the European Economic Area or the United Kingdom, your right to lodge a complaint with your local supervisory authority, and, where you are a consumer in Brazil, your right under article 101, I of the Consumer Protection Code (Código de Defesa do Consumidor) to bring proceedings in the courts of your own domicile.
The laws of Brazil, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.
By using ReliableHook or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.
Your Consent
We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.
Links to Other Websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by ReliableHook. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
Remarketing Services
We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they’re “following” people around the internet by serving ads on the websites and platforms they use most.
Payment Details
In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.
Payments are processed by Stripe, a PCI-DSS Level 1 certified payment provider. Your card details are submitted directly to Stripe and are never stored or captured on our servers. We only retain the non-sensitive billing records Stripe returns to us, such as the subscription status, the plan, the last four digits of the card and the invoice history.
Kids' Privacy
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
Changes To Our Privacy Policy
We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.
Third-Party Services
We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that ReliableHook shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. ReliableHook does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.
Tracking Technologies
Cookies
We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously.
Local Storage
Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.
Sessions
ReliableHook uses “Sessions” to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.
General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
- Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
- Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
- Personal data should be held no longer than necessary to fulfil its purpose.
- People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At ReliableHook we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject’s Rights — Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR. ReliableHook processes or stores all personal data in fully vetted, DPA compliant vendors. Retention differs by category of data. Webhook data — inbound requests, delivery events and the payloads they contain — is automatically and permanently deleted at the end of your plan's history window and is never held for more than 90 days, as described in Webhook Data and Customer Content. Account data, such as your name, email address and organization settings, is retained for as long as your account remains open. If you delete your account, we dispose of the associated data in accordance with our Terms of Service and this Privacy Policy and will not hold it longer than 60 days, except for billing and transaction records that we are required to keep to comply with our tax, accounting and legal obligations.
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We’ve been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.
California Residents
The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:
- Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
- Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
- Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
- Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. We do not sell the Personal Information of our users. For more information about these rights, please contact us.
Contact Us
ReliableHook is operated by Thiago Lucas Carvalho, established in Uberlândia, State of Minas Gerais, Brazil.
Don’t hesitate to contact us if you have any questions.
- Via Email: [email protected]
- Via this Link: reliablehook.com/contact
The agreement covering your use of the ReliableHook Service.